TERMS AND CONDITIONS

Introduction

The following Terms and Conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Yeoman Yarns Ltd (also referred hereafter as ‘we', ‘us', ‘our', ‘Yeoman Yarns'). By placing an order on this website, you are deemed to have read and agreed these terms and conditions. If you have any questions on the contents of our Terms and Conditions, please contact the Yeoman Yarns Team on +44 (0) 116 240 4464 and we will be happy to help.

General

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms and Conditions ").

By using the Services, you are agreeing to all of the Terms and Conditions, as may be updated by us regularly.

You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

Access to this Website is permitted on a temporary basis, and Yeoman Yarns Ltd reserves the right to remove or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. Periodically we may restrict access to some parts or the entire Website.

Your use of the Yeoman Yarns Ltd website is contingent upon your acceptance of our Privacy Policy and the following Terms and Conditions. If you do not agree to the Terms and Conditions of business contained on this website, then you may not use the Yeoman Yarns Ltd website.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Cookies

Like many websites, we also use "cookie" technology. A cookie is a small data file that we transfer to your computer's hard disk. We do not use cookies to collect personally identifiable information. We use cookies to better understand how you interact with the site and our service, to monitor aggregate usage by our users and web traffic routing on the site, and to improve the site and our services.

Your Obligations and Conduct  

You must provide us with true and accurate information for example: your real name, phone number, e-mail address and other requested information as requested on our website. Falsifying or omitting contact information such as a name, address, and/or telephone number when ordering with Yeoman Yarns Ltd is not permitted. You are also not permitted to use fax or disconnected numbers as a telephone number. When using this website you must obey all applicable international, federal, state, and local laws.

Copyright, Trademark and Intellectual Property

Yeoman Yarns Limited is the operator of www.yeoman-yarns.co.uk.

All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials.

These materials are owned by Yeoman Yarns Ltd. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this site, as well as the software used in the design and development of this site. All rights are reserved, worldwide.

You are expressly prohibited from:

Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the website; and

Removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Yeoman Yarns Ltd and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Yeoman Yarns Ltd or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Yeoman Yarns Ltd.

Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Yeoman Yarns Ltd will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Online Content

Yeoman Yarns Ltd assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. Yeoman Yarns Ltd expressly reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Quality

All goods sold by Yeoman Yarns meet statutory requirements.

Please note that all items are produced from natural materials and as such their composition and colour may vary slightly from the image shown.

Whilst every attempt is to replicate as near as possible the exact colour of the product, Yeoman Yarns Limited cannot under any circumstance be held liable for any variation in colour from the picture shown on the website and the final product received by the consumer.

Photography

Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the yarns will be exactly as shown.

Also some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.

Terms of Sale

By placing an order on the Yeoman Yarns Ltd website you are offering to purchase a product on and subject to the following terms and conditions.

All orders are subject to availability and confirmation of the order price. At any time, Yeoman Yarns Ltd has the right to cancel the order before it is dispatched, refunding any money due to the customer.

Yeoman Yarns Ltd will endeavour to process the order and send the goods within the time period stated at point of purchase.  Any dates quoted for delivery of the goods are indicative only.

Time for delivery will not be of the essence of the contract and Yeoman Yarns Ltd will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Goods howsoever caused.

We will not be held responsible for any deliveries delayed due to postal delays or force majeure.

If your order is accepted we will inform you by email when we dispatch the item. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit, debit card or PayPal account used to place your order and that there are sufficient funds to cover the order cost. We reserve the right to obtain validation of your credit card, debit card or PayPal details before accepting your Order. All prices advertised are subject to such change.

Your Contract

When you place an order with us, you will receive an email that acknowledges your order.  This email will only be an acknowledgement and will not constitute acceptance of your order. 

We take payment from your card, when we process your order and have checked your card details. If we are unable to supply the goods for any reason, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.

A contract between us will not be formed until we send you a confirmation email that all of the goods that you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Online Orders

Payment in whole, by credit card or debit card, is required before dispatch of goods.

Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.

Goods supplied by Yeoman Yarns to customers remain the property of the company, until paid for in full by the customer.

Telephone Orders

Orders can be placed over the telephone by calling the Yeoman Yarns team on +44 (0)116 240 4464. Card details will be processed using our online secure Sage Pay payment process.

Pre-Orders

Out of Stock items can be pre-ordered online as normal. Payment will be taken when the order is processed and you will receive an email to confirm your estimated delivery date.

Prices

Orders are subject to acceptance by the company and the availability of the goods, and will be invoiced at prices set out in our website at the time of purchase.

All of our prices are listed in Pounds Sterling and you will be invoiced in Pounds Sterling.

If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may affect the amount billed on your credit card.

Promotional Codes

From time to time, Yeoman Yarns Ltd may offer promotional codes at points of sale, or for loyal customers (either directly or via third parties)

By participating in any such promotion, you agree to these terms and conditions.

1        Promotional codes allow the user one single use. This offer can only be redeemed on a single Yeoman Yarns Ltd order at www.yeoman-yarns.co.uk

2        Promotional code offers exclude all other promotions and offers and cannot be combined with any other discounts.

3        Promotional codes can only be applied to full price items.

4        This offer cannot be applied retrospectively to previous orders.

5        This promotion is only available at www.yeoman-yarns.co.uk and is not valid in any Yeoman Yarns stockists.

6        Yeoman Yarns Ltd reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)

7        Refunds will take into account the discount.

8        Offer does not include delivery charges.

9        These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

Promoter: Yeoman Yarns Limited Company no: 1822161. Registered office: Yeoman Yarns Ltd, Unit 2, Priory Business Park, Wistow Road, Kibworth, Leicester LE8 0RX

Gift Cards

Gift cards can be bought for the price as detailed on the website. When you buy a Gift Card, an email will be sent to you on confirmation of your order and the Gift Card will be mailed to you in the post.

Gift Cards must be redeemed in their entirety when buying items from the Yeoman Yarns Ltd website.

If you do not redeem the full cash value of the Gift Voucher, then the remaining amount will be forfeited.   The Gift Card cannot be exchanged for cash and is valid for one year from the date of purchase.

Redeeming your Gift Card

To purchase items using the Yeoman Yarns Gift Card simply enter the code in the comments box in the cart when ordering. 

You can take advantage of another promo at the same time as you redeem your Gift Card.

Add the promo code to deduct the promotion amount, then add your Gift Card number in the comments box to redeem the cash value.

Gift Vouchers are redeemable against any items on Yeoman-Yarns.co.uk. It is not possible to redeem a Gift Voucher against shipping.

Gift Card Returns

As a customer you have the right to return an item bought using a Gift Card is exactly the same regardless of whether you've bought the items with a Gift Card, a payment card, or a combination of the two.

If you've paid for the whole order with a Gift Card, then a replacement Gift Card for the same amount will be issued to you.

Vat Free Sales

Non-EU orders are exclusive of VAT (at 20%).

The VAT element will automatically be deducted at the checkout stage, when a non-EC country is selected.

Please note you will be liable for import duties in the usual way and your local customs office should be able to help you with this.

Payment

We accept the following methods of payment: Visa, Visa Debit, Maestro, MasterCard and Paypal.

All payments on Yeoman-Yarns.co.uk are processed via a Sage Pay payment fulfillment service. Yeoman Yarns Ltd assumes no liability whatsoever for the availability and functionality of this service. Yeoman Yarns Ltd assumes no liability for any financial loss caused by the use of Sage Pay payment service. Sage Pay complies with the Electronic Commerce Directive.

Returns and Exchanges 

For any reason if on receipt of your order, you do not like the colour or the quality of the yarn they can be returned to Yeoman Yarns Ltd within a period of 14 working days from receipt of the order (UK and International orders).

We would however appreciate it if you could please call Yeoman Yarns in advance of returning the goods to discuss the reason for the return on + 44 (0)116 2404464 or email us at sales@yeomanyarns.co.uk.

Products must be sent back within 14 days of receipt (UK and International deliveries).

Any returns made after 14 working days will not be accepted.

Returned items must be in their original packaging, in the condition in which they were received. Yeoman Yarns Ltd will not accept returns of any items that have been opened and used. Shipping costs are not refunded unless items are faulty.

Yeoman Yarns Ltd is not liable for any lost pieces unless faulty.

For orders outside of the EU, Yeoman Yarns Ltd cannot refund any sales tax or customs duties payable.

Overseas Returns

To return items from overseas, we would strongly recommend that you use a secure trackable courier service such as FedEx, DHL and UPS to return your items to us. Yeoman Yarns Ltd cannot be held responsible for any items which do not reach us, so it is advisable that you use a trackable service. Please note that international customs duties and sales taxes are NOT refunded for shipments outside the EU. 

Return Address

Yeoman Yarns Ltd,
Unit 2, Priory Business Park,
Wistow Road,
Kibworth,
Leicester
LE8 0RX

Exchanges

All exchanges must be sent back within 14 days of receipt (UK and International deliveries).

If you would like to exchange your item, please state which items you would like to exchange for, and why.

If the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be refunded to the original card used for the Order.  

We cannot accept responsibility for any items lost or stolen in transit if they are not sent back via Royal Mail Recorded or Special Delivery. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at Yeoman Yarns Ltd’s discretion.

Customer Service

To check on the status of an order or to verify shipment, please contact us by email at sales@yeomanyarns.co.uk

If you have any questions regarding our products, the use of our website, or a general customer enquiry about Yeoman Yarns Ltd, please contact us:

By Telephone:

Please call the Yeoman Yarns team on +44 (0)116 240 4464

Monday to Friday, between 9am and 5:30pm.

Outside these hours, please leave a message and we will return your call the next working day.

By Email:

For general Yeoman Yarns enquiries or trade enquiries, please email us at sales@yeomanyarns.co.uk

We aim to answer all email enquiries within 24 working hours.

 

Cancellation Policy:

 

Cancellation by you:

Once an order has been placed we are unable to make any changes or cancel your orders. 

You can return your order once you have received it, please find further details in our Returns Section.

Cancellation by us:

We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will re-credit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

 

Complaints & Claims:

 

Complaints

If you find that you are not satisfied with any product or service please contact the Yeoman Yarns Team at sales@yeomanyarns.co.uk.  You will receive a written response from us within 7 working days.  We will endeavor to resolve any complaint within a further 14 working days.

Mistakes in invoices, receipts or payments

Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 5 working days of agreeing to do so.

Claims

Claims can only be made through contacting the Yeoman Yarns Ltd Team by e-mail: sales@yeoman-yarns.co.uk. Any claims made before prior communication with the Yeoman Yarns Team will not be considered.

All goods must be counted and checked at the time of delivery. Any damage or faults must be reported on receipt of the goods. This does not affect your statutory rights as a consumer.

Any claim in respect of the above should be made by e-mailing to sales@yeomanyarns.co.uk within 48hrs of delivery.

No claims will be entertained unless the above conditions are strictly adhered to.

No credit or refund will be given for any goods ordered in error by the customer.

No credit or refund will be given for any losses due to the incorrect storage or handling by the customer of any goods supplied by Yeoman Yarns Ltd.

Agreement Liability

If you do not receive goods ordered by you within seven working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone of the problem within 14 days of the date on which you ordered the goods.

If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within seven working days of the delivery of the goods in question.

If you notify us of a problem under this condition, our obligation to you will be either:

To make good any shortage or non-delivery; or

To replace any goods that are damaged or defective; or

To refund to you the amount paid for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

Disclaimer of Liability

The information contained in this website is for general information purposes only. The information is provided by Yeoman Yarns Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Of course, every effort is made to keep the website up and running smoothly. However, Yeoman Yarns Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Information on the Yeoman Yarns Ltd website may contain technical inaccuracies or typographical errors. Yeoman Yarns Ltd attempts to make its descriptions as accurate as possible, but does not warrant that the content of the Yeoman Yarns Ltd website is accurate, complete, reliable, current, or error-free.

Invalidity

If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected with all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Indemnity

You agree fully to indemnify, defend and hold us, and our directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Waiver

If you breach these conditions and we take no action, we will be entitled to exercise our rights in any other situation where you are in breach of our terms and conditions.

Governing Law and Jurisdiction

These Terms and Conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

 

This Policy was last updated on 14/05/2018.

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