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Frequently Asked Questions

How quickly will my order be processed?

We aim to process all orders (as long as the yarns are in stock) within 24 – 48 hours.  If for any reason there is a delay we will endeavour to contact you to let you know.

 


 

How much is postage?

For UK orders under £29.50 we charge £4.20 (2nd Class tracked and traced).  For orders over £29.50 it’s FREE!

   

Orders Under
£29.50

Orders Over
£29.50

STANDARD UK DELIVERY 2nd Class Royal Mail
3-5 days delivery
£4.20  FREE 
UK DELIVERY 1st Class Royal Mail
(Next day, not guaranteed)
£5.65 £1.75
NEXT WORKING DAY DELIVERY (only available on orders placed by 1pm) Monday to Friday £10.00 £10.00
48 HOUR DELIVERY Monday to Friday £8.00 £8.00
INTERNATIONAL DELIVERY* 5-14 days  Priced by location  Priced by location

 

*For AUSTRALIA/CANADA/ICELAND/NEW ZEALAND/USA consignments we will confirm shipping costs to you post checkout and send a separate paypal payment request

 


 

Can you supply me a proof of purchase receipt?

Yes, all orders come automatically with a receipt, but if you want a more formal receipted invoice for your accounts please request this when you order.


 

Do you supply designer companies?

Yes, we certainly do!  Please contact us by phone or email, or by using the query form, letting us know who you are, the name of your business and based on your required quantities we can provide our designer pricing.


 

Are all your yarns on the website?

The majority of our yarns are on our website.  However, if you are looking for a specific yarn or for example bought a yarn from us a few years ago and can’t find it online anymore then please get in touch via phone, email or post (if it’s a yarn previously purchased from us and you have any ends left then please forward a sample to us in the post). We’ll definitely try and help you find what you are looking for!


 

Can I use any of your yarns for crocheting?

Yes, many of our yarns, including our mercerised cotton are now used widely for crochet.

Shop for Cannele 4PLY
Shop for Perle 4PLY


 

What do I use – cone or ball?

This is a question we get asked all the time!!  All our machine knitting yarns are on cones.

Some of our hand knits are also on cones as well as on balls.  By using cones for hand knitting you are actually saving costs, which is reflected in our pricing and you’ll also be glad to know that knitting from a cone reduces the number of knots in your knitting. 

And we’ll let you into a little secret – all wools you buy on balls actually start life on cones!  So we are simply cutting out a process, with the quality just as good, which is reflected in the number of customers now hand knitting direct from our cones.


 

I’m looking for a specific colour but can’t find it online...

If you are a small business and can order 12kilos in one colour we can dye to your specific shade, no problem.


 

Can I come and visit you?

Yes, we’d love to see you!  We’re based in the beautiful county of Leicestershire and our Mill Shop is open:

Monday to Thursday 9am to 4pm.
Friday 9am to 2pm 

As it can get very busy it is essential to book in advance.
Please phone +44 (0)116 240 4464 to book your visit. 

For how to find us please click here.

We look forward to seeing you!


 

Do you sell accessories for knitting machines?

Unfortunately, we don’t sell accessories for machines, but we’d recommend you contacting either BSK or Metropolitan who will be able to help. 

Click here to see our list of knitting machine suppliers.


 

 

If you have other questions please don’t hesitate to get in touch with us. We’d love to hear from you.

Either fill in the form below or call us on +44(0)116 240 4464

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As seen in

  • What our customers say...

  • "I received my order of Cannelle yesterday, began crocheting with it last night. Just wanted to say that I love it!! I'll be coming back for more in due course. I'll also be telling my crochet class about it, as they're always asking which yarn to use."
    L. Bilton, Coldstream

  • "The yarn arrived yesterday and I am very happy with the Fancy Pack you sent me. Thank you!"
    A Royseland, Norway

  • "Starting from my first e-mail until delivery Yeoman have been a great company to deal with. The starter pack that I received today is almost exactly what I wanted. The colours sent varied and the free pack was a lovely surprise. I will certainly be ordering from Yeomans again & will have no hesitation in recommending Yeoman's to others. Many thanks."
    A Kerr, Dumfries

  • "Many thanks. I'd like to say a huge thank you for your prompt service, and the wonderful quality of your yarns."
    C. Russell, Beverley

  • "Thank you so much, the colours are stunning! I love receiving surprises, and it's a fantastic way to experiment. Thank you."
    E. Drew, Andover

  • "My parcel arrived this morning. I'd like to say how thrilled I am with the quality of the yarns and the colour selection you made. Thank you very much."
    J.Sky, Ingleton

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    © Yeoman Yarns 2018